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Surface Earbuds and Headphones 2 Cause Issue with Teams and Skype
Lately, I've been experiencing some issues with both the Surface Earbuds and the Surface Headphone 2. Both work perfectly fine on my Surface Duo (listening to music with Spotify or with the Teams and Skype mobile apps)... and they work fine on my PC (Surface Pro 7+) when just listening to music. The issue appears to be specific to the Surface Earbuds Hands-Free AG Audio device (as it's listed in Teams and Skype). Likewise with the headphones. Since the issue is identical, I'll just focus on the earbuds from here on out. Microsoft Teams If the earbuds are in my ears and paired & connected to my PC, and then I launch Teams with the earbuds already connected, I immediately notice that my webcam is disabled and I have no audio input/output device set. If I try to go into Settings > Devices in Teams to select devices to use... it shows no devices listed (see attached screenshot) and Teams locks up until I put the earbuds back in their case and they disconnect. The moment I do that, Teams returns to normal functionality and sees the Surface webcam, microphone, speakers, etc. If I start Teams first and then connect the earbuds afterwards, the Settings > Devices menu doesn't lock up. It shows the devices listed as you would expect. However, I'm unable to make a Teams call or join a Teams meeting. I hear it ring/dial repeatedly (audio coming out of the earbuds), but I never join the call. Teams basically locks up. The moment I take out the earbuds and put them back into the case (and they disconnect) a pop-up is displayed saying The person you're trying to reach isn't available. Try again later. And I can confirm from the person I was trying to chat with that they never received the call. If I click the Make a test call button, nothing happens and Teams locks up until I put the earbuds back in the case and they disconnect. Then Teams connects to the test call. Skype (Consumer Skype, not Skype for Business) If I have the earbuds in my ear, paired and connected, and then launch Skype... it never fully launches. I see Skype logo and spinning progress circle. The app is locked up and does nothing until I put the earbuds back in their case and they disconnect. Literally, the moment I do that... Skype finishes launching. If I already have Skype open and then take the earbuds out of the case in an attempt to use them, Skype quickly becomes unresponsive. Sometimes I can get into the Audio & Video settings, but it only lists the build in microphone array and speakers. By the time I get that far though, it locks the webcam (making it permantly on), and the Skype UI starts to become unresponsive. The moment I put the earbuds back in the case? Yep. Skype runs properly again. What I've tried so far... Disconnecting (unpairing) the earbuds (and headphones) from the Surface Audio app and then repairing. Problem persists. Factory resetting the earbuds from the Surface Audio app. No change. Removing every device in Device Manager with Surface Earbuds in the name under Bluetooth. Unpairing the earbuds, completely uninstalling and then reinstalling the Surface Audio app from the Microsoft Store. Short of uninstalling and reinstalling Skype and Teams, I've tried everything. Any onese else encountering these issues? I'd hate to have to factory reset my Surface Pro 7+ just to fix bluetooth audio.
Solved
Anonymous
Apr 05, 2021
earbuds
headphones
1.8KViews
0likes
1Comment
How to fit in a new surface cell phone
Any one who can help here great. I am currently working on drawings. I need help in development. I would like to see this project picked up by Microsoft. First a little background on who I am. My name is Russel Nelson I am an Industrial Designer who graduated from Pratt Institute in Brooklyn NY 1976. At that time I was working on one of the first laptop designs based upon a slab. Not to the present. I have come up with an idea about a month ago and have been working on a design using sketchup program. The design is focused on developing a cell phone that has a hinge, opens up and a basic module that can be upgraded and reused easily. I think this would cut down on electronic waste and make a device that we have come to accept more useful. I am thinking that device can be connected to itself because it is modular, allowing for a continual increase in screen size. This would lend itself to being a laptop. The manner that allows this device to do this is that the screen is basically made up of modular components with each piece being able to turn into a computer depending upon computer attachment. The basic cell phone could turn into a various devices at any given time depending upon the need of the user. I am working on a drawing presentation which will make this proposal even stronger. What I need is help in directing this idea to become a reality. Once it is created the usefulness will be so obvious many folks will adopt using this cell phone because of the simplicity and usefulness over a longer period of time. Please Help Russel Nelson Industrial Designer
Solved
russram_343
Copper Contributor
Sep 04, 2019
Modular Surface Smart Phone
New Build
895Views
0likes
1Comment

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